In April, we announced some changes to Tropo, notably a shift from standalone applications to integrated solutions with other Cisco products. We have been building up the Cisco Webex for Developer portal using best practices that helped us create Tropo. Now with a focus on Webex (including Webex Meetings & Webex Teams), we are winding down Tropo and aligning resources towards projects and products more aligned with Cisco’s Collaboration strategy.
The wind-down of services and support begins now, October 2018, and will continue in phases. All of Tropo’s contracted customers have been notified, and our developer program and credit card customers should expect a notification in the coming weeks covering timelines and next steps. Production accounts will be refunded for deposits that you have made and not yet used. Please log into your Tropo account to verify that your email address and credit card information is current, so we can refund you and contact you if an issue arises with your refunds. Additionally, we have published a FAQ covering more detailed answers to anticipated questions. If you have additional questions or need further help, please feel free to contact us via firstname.lastname@example.org.
We thank our amazing Tropo developer community for building so many creative, innovative applications over the past decade, and wish you all good luck with your future endeavors.
We have updated our outbound voice pricing for some international destinations. Prices were raised to to certain destinations in Australia, France, Spain and other. We’ve also reduced pricing for some of our most popular destinations including Brazil and Canada. For a complete list of changes can be found here:
Three years ago, Cisco acquired Tropo to build out a set of world-class developer tools and create a vibrant developer community focused on innovative collaboration solutions.
We are pleased with the success achieved and are proud of our accomplishments, including:
- Cisco Webex for Developers (formerly Cisco Spark for Developers), which delivers APIs, SDKs, and widgets for Webex Teams and soon for the entire Cisco Webex platform.
- Webex App Hub (formerly Cisco Spark Depot), a marketplace where developers showcase bots and integrations that enhance the Cisco Webex experience.
- Webex Teams Ambassadors (formerly Cisco Spark Ambassadors) and other programs to engage our powerful developer community and ecosystem partners.
- The $150M Webex Innovation Fund (formerly Cisco Spark Innovation Fund), to foster exciting new projects.
As we’ve engaged Cisco’s broader developer community, we’ve found solutions that use Tropo voice and SMS capabilities to augment Cisco products resonate extremely well with customers. In particular, integrations and bots that leverage Tropo voice and SMS alongside Webex Teams’ core meeting and messaging capabilities have been very popular. To that end, we’re excited to extend an invitation to all Tropo developers to sign up for a free Webex account and begin exploring Webex for Developers.
As we focus on developers that use Tropo to enhance their Cisco-enabled solutions we are making some changes to how developers consume Tropo products going forward. One change is that we will ask all new developers to submit a form describing their ISV solution as part of the account creation process.
We look forward to seeing all the exciting ways Tropo’s incredible developer community will innovate with Webex. For more information or if you have any questions, please contact us at email@example.com.