One of the events we’re pretty excited to be involved with this summer is Cluecon. This three day conference in Chicago is all about developing telephony apps; lots of open source, lots of hacking on telephony. If you’re building telephony products or involved in any open source telephony project, you belong at Cluecon. A bunch of us from Voxeo Labs will be attending.
At Google I/O last week, Phil Wolff from the Skype Journal interviewed me about Voxeo Labs and Tropo.
Long time Tropo developer Zhao Lu launched OpenVoice today. OpenVoice is a virtual number application that can forward calls, handle voicemail (with transcriptions), send and receive SMS, and make outbound calls from your OpenVoice number. And because OpenVoice is built on Tropo, it has built in support for speech recognition and phone numbers are available from around the world.
We’ve talked a bit about how text communications are on the rise, replacing a lot of the voice self service that companies have traditionally offered. Text doesn’t always replace voice, however. With platforms that can work over both voice and text, it’s possible for text to augment the voice channel.
We have made a few enhancements to the tropo-webapi-ruby gem today: (more…)
What do you do if your use of Twitter for customer interaction is wildly successful? How do you scale your support for using Twitter for customer service, customer support or other topics? Do you hire a bunch of extra people? like Staples did? Or do you look at using tools and services to help your existing staff through automation and/or augmentation of the staff’s efforts?
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