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Posts By Johnny Diggz

Tropo Wins Innovation Accelerator Award

Posted October 9, 2014 by Johnny Diggz
Last week in Singapore, Tropo was chosen as the winner of the Innovation Accelerator award during the LTE Asia Conference. Now in its 9th year, the LTE Asia Conference brings together over 1000+ high-level attendees  (60%+ of whom will be representing operators) from 50+ countries across the APAC region and beyond , bringing together the ecosystem to discuss Read More >>

Customer Service and Metrics

Posted July 21, 2014 by Johnny Diggz
This post is by Tropo’s Vice President of Customer Experience, Justin Dupree A very public call between a customer retention rep for Comcast and an AOL employee named Ryan Block is making the rounds, and it is indeed painful to listen to – its obvious there’s something personal riding on the retention of Mr. Block’s Read More >>

Post TADHack Roundup

Posted June 10, 2014 by Johnny Diggz
What an amazing couple of days. The world's first TADHack Hackathon happened last Friday and Saturday, with the main event in Madrid, Spain and satellite events in Sri Lanka, Malaysia, Pune, Philippines and Chicago.  With over 600 registered attendees, this was certainly the largest global telephony application developer hackathon ever!TADHack organizer, Alan Quayle, kicked off Read More >>