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Posts By Ralf Schiffert

Tropo’s new Text To Speech Engine

Posted December 14, 2016 by Ralf Schiffert
I happen to contact call centers occasionally. For example, when I get a new internet connection at home, need an RMA or for a dozen other reasons. On many occasions, I really appreciate how hard agents try and I’m grateful for the help they provide. What stops me in my tracks though, is if they Read More >>

Announcing the availability of fallback URLs

Posted August 25, 2016 by Ralf Schiffert
As you may know with Tropo you get powerful call recording capabilities free of charge. Often these are used for voicemail type applications, to ensure your employees and customers act professionally, or maybe even to do advanced voice analytics via our partner VoiceBase. Tropo can either record the whole call for you, or just segments. Read More >>