We are proud to feature Speak2Leads on this week’s Tropo Customer Spotlight. I sat down with Sammy James, the Founder and CEO of Speak2Leads, to discuss their business and how they are using Tropo (and Phono).
You have probably heard the old proverb, “the early bird catches the worm”. This phrase was first recorded in John Ray’s A collection of English proverbs from the 17th century. The saying holds true for the first person to speak with a lead.
Speak2Leads’ technology is perfect for connecting the right lead with the right agent over the phone and the right time. Neither party needs to dial the other. Once a web form is submitted or a document is opened, Speak2Leads can place two calls and bridge the two together in a matter of seconds!
Sammy and his team continue to iterate on new features coming to Speak2Leads that improve both customer experience and lead closing rates. Their new feature in the works is a proactive voice call (similar to a proactive chat but better). Using Phono, our Javascript Phone API, an agent will receive a call if someone sits on a webpage for a given amount of time. If the agent would like to speak to the person on their website, an incoming phone call to the webpage is placed allowing the viewer to answer or reject the call for help. I am eagerly looking forward for this amazing idea to launch!
To learn more about Speak2Leads, visit their website at http://speak2leads.com.
