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Messaging with Tropo

Posted on August 27, 2009 by Jason Goecke

After our announcement for support of SMS and Instant Messaging at SpeechTek this week, I would like to build upon Mike Thompson’s post for building Messaging into your Tropo applications. To get started all you need is the same Tropo account you are already using.

When you log in to your account now, you will notice three additional features:

1. An option to add a URL that powers SMS/messaging

TropoMessagingURL

2. An option to add an SMS enabled number (provided we have them in stock)

TropoMessagingSMS

3. An option to add one or more Instant Messaging Networks to your application

TropoMessagingIMNets

Once you have created a new application, now you need to write a script. The beauty is that you use the same methods and capabilities of the existing Tropo API. In this Ruby example (available on Gist) we are going to play a sandwich trivia game, where we ask the user to tell us what WE think are the best sandwiches ever:

TropoMessagingScript

When you then chat with the Instant Messaging or SMS account you have configured in your application, you will see something like this:

TropoMessagingExample

Thats it! You have added messaging to your Tropo account.

A current consideration is that when dealing with different channels your timeouts need to be adjusted. On a voice call you may not want to wait for a response any more than 10 seconds, while with messaging you may want to wait 30 seconds or 60 seconds or more. This is why we have two URLs, one for voice and one for SMS/messaging right now, to allow you to account for user behavior across different channels.

Stay tuned as we add additional features to Tropo, and enjoy!

Slides available for Voxeo CTO RJ Auburn's ClueCon talk: "Hey, man, can I get a clue?"

Posted on August 11, 2009 by Adam Kalsey

Out at ClueCon 2009 last week in Chicago, Voxeo CTO RJ Auburn gave his talk “Hey, man, can I get a clue?” all about development of communications applications in general and Tropo.com in specific.

Like most of RJ’s presentations, he’s got lots of great slides and made it quite a fun and enjoyable preso. I recorded a video of the presentation which I’ll be working on getting up on our site soon. Meanwhile, take a look through his slides:

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Update to the Tropo FAQ Reveals More of our Java Underpinnings

Posted on August 3, 2009 by Jason Goecke

We know it is important to provide developers as much information as possible in order to allow them to maximize their use of Tropo. To this end we have updated the Tropo FAQ, revealing more about the Java underpinnings of Tropo. If you have any questions, do not hesitate to come by and chat with us on the IRC (#tropo), Public Skype Chat or the Tropo Forums.