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Posts Tagged ‘call center’

A Simple Call Center sample application

Posted May 10, 2016 by Tim Scheuering
The challenge of building a basic call center application using Tropo might seem a bit overwhelming, so over the next few weeks, we'll build one from a basic starting point we have here, to something that will demonstrate how a small business can use Tropo to answer, queue, and route their calls. In this first Read More >>

Tropo Powered Virtual Call Center in 10 Minutes

Posted July 7, 2011 by Adam Kalsey
A few months ago, my colleague Dave Hoff and I blogged about a CouchDB based solution to enable a virtual call center powered by Phono - the jQuery extension that lets you build telephone and instant messaging clients inside a web browser. That series had a fairly heavy emphasis on the use of Asterisk as Read More >>