Salesforce.com Developer Evangelist Pat Patterson recently wrote a blog post on how to integrate the Tropo API with Force.com for a simple solution to voice message transcription. You could use this in several ways for Salesforce Leads, Contacts and Tasks with a few tweaks tailored to your business needs but Pat breaks down the easiest way to implement Tropo’s speech recognition and transcription to easily look up a contact based on caller ID and create a Task with the message transcription.
This commercial was released in 1971 but touchtone (DTMF) was originally invented in 1941. That was 70 years ago! If your voice application is still using touchtone for user input, don’t you think it’s time to enter the 21st century?
Tropo’s international support is one of the features people love best about us. Numbers in 41 countries, SMS delivery worldwide, and text to speech and speech recognition in 9 languages.
You could use this in several ways for Salesforce Leads, Contacts and Tasks with a few tweaks tailored to your business needs but Pat breaks down the easiest way to implement Tropo’s speech recognition and transcription to easily look up a contact based on caller ID and create a Task with the message transcription.
