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February-2018 Price Changes for Voice calling

Posted on February 12, 2018 by Sanjiv Parikh

At Tropo, it’s an ongoing effort to provide most competitive pricing without compromising the platform reliability and quality. We are excited to announce our recent prices changes where we have reduced voice calling rates to over 2000+ destinations. In order to align with our vendor cost, we have also increased our voice calling rates to 30+ destinations.

These price changes will be applied automatically on all paid accounts starting from February 13, 2018. Customers that have an Enterprise Contract with defined international pricing will not be impacted by this change while their contract remains in force.
Here’s a summary of price changes:

  • Rates increased: 36 destinations across France, Spain, Luxembourg, Turkey, Argentina
  • Rates reduced: 2410 destinations across Romania

How these rate changes will impact you depends on the countries and regions where you do your calling. Some of our customers will see their bills go down and some will see their bills go up.  If your traffic is done primarily in the United States, you should see no change.  There will also be no impact who do not use Tropo for outbound voice calling.Please refer to the following files for the list of destinations impacted by this price change. https://pricing-download.tropo.com/2018-02-Tropo-OutboundVoice-PricingChanges.csvWe anticipate that our rates will change from time to time as our vendor costs go up and down and we will update this blog with changes in advance so you can plan accordingly. Thanks for working with Tropo!

Upcoming Rate Changes for International Calling and Messaging

Posted on December 18, 2017 by JP Shipherd

It has been two years since we last changed our rates at Tropo. At that time we announced reductions in costs for calls and messaging to and from US numbers as well as reducing the cost for most of our international numbers from $10 to $6 a month.

In those last two years, we have seen rates for international calling and messaging change dramatically. While we’ve tried to keep our rates consistent, our primary goal is to ensure that we provide a platform with high reliability and quality. In order to meet that goal, today we are announcing across the board changes for the rates for calls, messages and phone numbers for non-US countries. In many cases rates have gone down, in particular, you will notice that there are now several countries where phone numbers cost significantly less than $6 per month. With that said rates have also gone up in other areas including monthly recurring charges as well as our per-minute and per-message fees.

The new pricing will become effective as of January 8, 2018.

How these rate changes will impact you depends on the countries and regions where you do your calling and messaging. Some of our customers will see their bills go down and some will see their bills go up.  If your traffic is done primarily in the United States you should see no change. Customers that have an Enterprise Contract will not be impacted by this change while their contract remains in force.  

In order to help you determine the impact on you we are providing the following files for download:

Going forward we anticipate that our rates will change from time to time as costs go up and down. When this happens we will blog about the changes in advance so you can plan accordingly.

Thanks for working with Tropo!

Elimination of Non-Secure HTTP traffic on Tropo.com

Posted on December 12, 2017 by JP Shipherd

Over the last several months we have been planning to eliminate the use of insecure HTTP by customers with minimal impact to your applications.  HTTPS is the way to go.  If you follow the relevant security bodies, there is strong agreement from IETF, IAB (even the other IAB), W3C, and the US Government calling for the universal use of encryption by Internet applications, which in the case of the web means HTTPS.

There are two broad elements of this plan:

  1. Redirection:  We started redirecting insecure HTTP requests to http://api.tropo.com to our secure HTTPS endpoints https://api.tropo.com. This redirection itself, while slightly improving the situation, is not a long-term solution,  as keys are sent in the initial request.
  2. Disallow HTTP altogether: As of January 8, 2018, we will stop the redirection.   After that Tropo will no longer honor requests to http://api.tropo.com, and these requests will return a 501 (Not Implemented) status code. All API requests have to be made to https://api.tropo.com

What you need to do:

If any of your applications or processes are making requests to http://api.tropo.com to initiate outbound calls, text messages, or to inject signals into your tropo application,  you must make sure that you update your system to use https://api.tropo.com instead. Developers who take advantage of Tropo’s REST API endpoints for application setup and configuration must also ensure that they are using the HTTPS version of the api.tropo.com as well.

Tropo scripting and web API applications should not need to change.

Thanks to the many developers who have worked with us during the first phase of this project, and your ongoing willingness to protect your Tropo applications.